Return & Refund


 

Here are some FAQ in regards to our return policy:

 

1.How do I make a return?

Pls contact us first on our website and let us know your order number, then we will provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund.

 

2. What is the return period?

We will provide a return period on unopened hair within (15) days of the date that you receive your hair.

 

3. Do I have to pay for the shipping of my return?

Yes, you are responsible for most return shipping costs except quality issues. We recommend that you send your return with a tracking option, because Namihair will not be responsible for lost returns.

Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

 

4. Why are NAMIHAIR hair extensions non-returnable if opened?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone, other hair extensions suppliers do not allow returns of opened items for the same reasons.

 

5. When will I receive my refund?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

 

6. How may I contact you?

You may contact us on our website or our email namihair@hotmail.com, and whatsapp +86 18529200444, +86 18756920998. We always guarantee a response within 24 hours and will be happy to help you!

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